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Garmin suffers global blackout due to suspected ransomware attack

All Garmin systems, including Connect, have been down for over 24 hours

Joe Robinson
24 Jul 2020

Fitness tracking and GPS giant Garmin has experienced a global outage that has shut down its website, affected production lines but also prevented users uploading activities.

The issue began on Thursday evening with all of Garmin's internal and external channels going down, including the Connect app that acts as a user bridge between Garmin devices and third-party apps such as Strava.

It was then reported by ZDNet that Garmin fell victim to a ransomware attack, a form of cyber hack that sees hackers hold a company's data hostage until paid a sum for its return.

In a statement posted on Garmin's website and the Connect app, it confirmed the blackout of communications.

'We are currently experiencing an outage that affects and Garmin Connect. This outage also affects our call centres, and we are currently unable to receive any calls, emails or online chats,' the statement said.

'We are working to resolve this issue as quickly as possible and apologize for this inconvenience.'

With the apparent hack affecting all forms of communication, Garmin has also been unable to provide any further information.

Beyond bike GPS units and lights, Garmin is also one of the world's biggest manufacturers of car sat navs, hiking trackers, aviation and boat navigation systems. 

As for cyclists, while Garmin Connect is still down, you can still manually save and upload files from your Garmin head unit to your computer and third party apps.

All you have to do is plug your unit directly into the computer by USB, save the ride from the unit onto your computer's desktop as a .fit or .gpx file and then manually upload to the third part apps desktop web page.

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